Hospice Wins Award for Patient Satisfaction

ELLSWORTH — Fazzi Associates Inc., a national consulting, benchmarking and best practice research firm, has awarded Hancock County HomeCare & Hospice a 2008 Patient Satisfaction Award of Distinction.

“We are excited to receive this honor,” Director Kathy Lirakis said. “This award is a credit to our entire staff of nurses, therapists home health aides, social workers and office staff. I am proud of our team and wish to thank them for their dedication to our home care and hospice patients and families.”

Agencies named as national best practice agencies are proven leaders and have excelled in one of the most important measures of an agency’s quality program — patient satisfaction. Based on a comparative analysis of Fazzi Associates’ Patient Satisfaction system, Hancock County HomeCare & Hospice placed in the top 25 percent of the 350 agencies in the patient satisfaction national database.

The award is presented to home health organizations that have demonstrated superior performance in patient satisfaction.

In 2008, Hancock County HomeCare & Hospice staff drove 324,345 miles and made 196 ferry trips to provide 17,173 visits to 914 patients and their families. Although home care services are paid for by public and private sources, or directly by patients and their families, tax-exempt donations help cover the cost of care provided to the uninsured or underinsured.

For more information about its home care and hospice services, visit Hancock County HomeCare & Hospice at www.hancockcountyhomecare.org or call (800) 376-0641.

For more health care news, pick up a copy of The Ellsworth American.


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